Idayak offers a worry-free warranty policy to cover these issues. For problems under inspection coverage, compensation or exchange will be offered.Please take note that quality, authenticity or functionality related issues are not covered.
Wrong items: If the items you received are of wrong quantity, size, color or design, please take a photo with the order number and a short description; email us within 3 days upon receipt.
Damaged items: If the items you received are found to have damages or defects, please take a photo with the order number and a short description; email us within 3 days upon receipt.
Missing items: For any missing items, please contact our after sales team via whatsapp +6012 276 3216 with the following details, within 3 working days upon parcel collections. Details include User ID & Order number or Parcel number.
For any suspicious missing parcel (after 7days of ETA) or parcel status that has been updated to “Completed” or “Acknowledge” before it has been collected, please email our after sales team at similiar channel within 7 working days. *Please be note that idayak reserves the right to refuse any responsibility on missing parcel after 7 days.
The after-sale email address is +6012 276 3216 , we will reply you within 3-5 working days after checking with our team and sellers. The compensation for wrong items or missing items is up to the full insured value. The compensation for damaged items depends on the severity of the damages and up to the full insured value. You are advised to check inspection coverage session.
Items returned to us without notice approval will not be refunded.
Refund credit will be in customer wallet.
Item exchange is prioritised compare to refunding credit.