Nationwide Shipping & Delivery (West & East Malaysia)
From time to time, we work to ensure parcels arrive on time. For a better ETA accuracy and shorter process duration, we are reviewing our supply chain and logistic system. During the period, the On-Time Shipment Guarantee policy will be temporarily unavailable until further announcement. Meanwhile, we will still put in our best effort to ensure that your orders/parcels arrive timely. Free worry, our transportation service is covering nationwide.
Road-trip self collection: When your parcel was found over maximum weight (40kg), we will contact you for home delivery arrangement and home delivery fee charge.
Malaysia self-collection (Currently only available for Klang Valley): When your parcel reached Malaysia, we offer 7 days of free storage. You can have more time to arrange pick up. Within 7 days still not collect the parcel yet, or you would like to change the delivery method, please drop us an inquiry or contact our customer service to rearrange delivery. If parcel not collected from collection point for more than 7 days, we will charge RM2 per 10kg per day.*We will consider parcel abandoned if there is no action for two months.
*handling fee applies.
30 Days Free Storage
We offer 30 days of free storage. You can have more time to shopping and combine the shipment to save more international shipping fees. We’ll count from the date of your first purchase order which arrive warehouse. After 30 days we’ll charge total weight of the orders, every 5kg RM2 per day of the storage fees. For more than 3 months still not take any action. We deemed that you choose to give up this order, idayak have the right to dispose it without further notice.